Transforming remote patient monitoring to deliver the next level of care.
Advancing innovation, AI capabilities, and feature enhancements in the Vivify Health Pathways cloud-based platform, making remote care feel as immediate as having the patient in the next room.
Client: Vivify Heatlh / Optum
• UI/UX Lead
• Research
• Product owner
• Project coordination
My role
As the solo product designer at the time, I partnered closely with engineering, product owners, SMEs, and customers to identify pain points, opportunities and constraints. I led discovery sessions with product owners and developers to define requirements, surface action items, and map a future-state roadmap. I delivered journey maps, UX flows, UI enhancements, Jira stories, and development-ready files supported by prototypes.
Opportunities
Vivify’s software platform was designed to bridge the provider–patient gap while improving outcomes, lowering costs, and increasing both provider and patient satisfaction. Through interviews with physicians and RNs, my team identified opportunities to enhance their tools—improving patient communication and enabling earlier alerts for chronic conditions before they arise or worsen and require emergency care. This led us to ask: how might we help caregivers work more efficiently and proactively by integrating AI and automation into their daily workflows?
Strategy
Champion early integration of design thinking to enable a more agile, fast, and collaborative way of working.
Connect patients and caregivers sooner and more frequently through tools and solutions that can be implemented quickly, even with limited resources and technical constraints.
Explore AI: Partner with our overseas team to advance automation and predictive technologies in the patient portal, helping surface health trends before escalation into chronic or acute conditions.
Create an inspiring, outcome-driven backlog with actionable goals that scale across the product and drive sustained engagement.
Pain points
External challenges:
Early warning signs for chronic patients were being missed, contributing to rising ER visits
Excessive patient loads limited staff capacity to deliver meaningful, in-depth care.
Declining patient participation and increased program fallout.
Internal challenges:
Building on a slow-performing legacy framework.
Absence of a defined review and approval process.
Waterfall vs agile mindset
Tackling the work
Building on the existing experience, I partnered closely with developers and product owners to iterate on design solutions in parallel. Early alignment enabled clear, unified solutions, while improved data visualization and patient insights empowered caregivers to prioritize care and act sooner.
Developed journey maps, IA flows, wireframes, and prototypes to support design exploration and validation.
Enhanced biometric visualizations, alerts, notifications, and AI-powered messaging to improve insight and actionability.
Streamlined AV messaging and scheduling capabilities within the patient portal.
Implement an early-warning “Trend Alert” system that uses biometric device data to identify and predict patient needs.
Findings and outcomes
Although I didn’t see my contributions reach final production, I delivered a bulletproof backlog of feature stories, prototypes, documentation, and development instructions to support future refinement sprints on the product roadmap. It was rewarding to leave the product in a stronger place than I found it.
By fostering a collaborative mindset with our product team, I developed faster iteration within much shorter sprint cycles resulting in reduced pivoting.
Delivered structured features, files, design systems, and documentation to support future product growth.
Fostered design thinking throughout product development with a commitment to improving user engagement.
Championed the voice of the customer by actively listening and leveraging customer insights.
